At Crown Desert Tour, we value your trust. This Privacy Policy explains how we collect, use, protect, and handle your personal information when you visit our website or book a tour with us. By using our services, you agree to the practices described below.
1. Information We Collect
We collect personal information to provide you with a smooth and reliable booking experience. This may include:
- Personal Details:
Name, phone number, email address, number of guests, pickup location, and any other details required for tour arrangements. - Booking & Payment Information:
Tour date, preferences, and payment method.
(Note: Card payments may include a 10% processing charge.) - Website Usage Data:
Basic information such as page visits, device type, browser type, and interaction behavior to improve site performance. - Communication Records:
Messages, inquiries, or feedback sent through WhatsApp, contact forms, email, or direct calls.
2. How We Use Your Information
We use your information for purposes including:
- Booking & Tour Management:
To confirm your reservation, arrange your pickup, and deliver the services you booked. - Customer Support:
To respond to your questions, send updates, or assist with any part of your experience. - Operational Improvements:
To enhance our website, user experience, and overall service quality. - Legal & Safety Requirements:
To comply with local regulations and ensure guest safety.
3. Sharing of Information
Your information is kept confidential. We do not sell or trade personal information.
We may share your data only with:
- Authorized team members, such as drivers and customer support representatives who need the details to arrange your tour.
- Payment processing services, if you choose to pay by card.
- Legal authorities, only when required by law or safety regulations.
4. Data Protection & Security
We take privacy seriously and use reasonable technical and administrative measures to protect your data from unauthorized access, loss, or misuse.
However, please note that no online system is 100% secure, and we cannot guarantee absolute protection.
5. Cookies & Tracking
Our website may use cookies to:
- Improve loading speed
- Understand user behavior
- Enhance overall browsing experience
You can disable cookies through your browser settings if you prefer.
6. Third-Party Links
Our website may include links to third-party websites or services.
We are not responsible for the privacy practices or content of those websites.
7. Payment Policy & Security Reminder
- Card payments include an extra 10% processing charge.
- To avoid this fee, we recommend paying cash directly to the driver before the tour starts.
- We never store full credit/debit card details on our servers.
8. Your Rights
You have the right to:
- Request access to the information we have about you
- Ask for corrections if any information is inaccurate
- Request deletion of your data (unless required for booking records or legal reasons)
You can contact us anytime for these requests.
9. Updates to This Privacy Policy
We may update this Privacy Policy occasionally.
Any changes will be posted on this page with the updated revision date.
10. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, you can reach us at:
Email: contact@crowndeserttour.com
